nod88 Privacy Policy

When you register for and use a nod88 account, we collect several categories of personal data. The specific information collected depends on the actions you take on the platform — creating an account, making a deposit, placing a bet, contacting support, or participating in a promotion. The categories of personal data we collect include:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where health-related information is voluntarily shared in the context of a responsible gaming self-exclusion request, in which case it is used solely to process that request.

nod88 processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data, and the corresponding lawful basis, are set out below:

• Account management: To create, maintain, and administer your nod88 account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Lawful basis: performance of contract.
• Identity and age verification: To confirm that you are aged 18 or above and that the personal information you have provided is accurate, in accordance with our obligations under these Terms. Lawful basis: legal obligation and legitimate interest.
• Fraud prevention and security: To monitor account activity for signs of fraud, money laundering, bonus abuse, collusion, or other prohibited conduct. Lawful basis: legitimate interest and legal obligation.
• Customer support: To respond to your queries, resolve disputes, and improve our service quality based on feedback received. Lawful basis: performance of contract and legitimate interest.
• Marketing communications: To send you information about nod88 promotions, seasonal offers (e.g., Eid cashback, Pohela Boishakh specials, BPL tournament bonuses), and platform updates — but only where you have opted in to receive such communications. Lawful basis: consent. You may withdraw consent at any time.
• Responsible gaming monitoring: To analyse your gameplay patterns and, where appropriate, proactively offer deposit limit tools, session reminders, or self-exclusion options if behavioural indicators suggest a potential gambling problem. Lawful basis: legitimate interest and social responsibility obligation.
• Platform improvement: To perform analytics on aggregated, anonymised usage data in order to improve the nod88 product offering, user interface, and game selection. Lawful basis: legitimate interest.
• Legal compliance: To retain records as required by applicable law and to respond to lawful requests from regulatory or law enforcement authorities. Lawful basis: legal obligation.

nod88 does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where profiling is used (for example, to personalise promotional offers), you retain the right to object to such profiling by contacting our support team.

nod88 does not sell, rent, or otherwise trade your personal information to any third party for that party's own commercial or marketing purposes. We may, however, share your data with the following categories of carefully selected third parties, each of whom is bound by contractual confidentiality and data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) receive only the transactional data necessary to process your deposit or withdrawal. They operate under their own privacy policies and regulatory frameworks.
• Identity verification providers: Third-party KYC and age-verification services may process your identity documents in order to confirm your eligibility to hold a nod88 account. These providers operate in secure, compliant environments.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to render game content and maintain game integrity. They do not receive personally identifiable information beyond what is technically required.
• Analytics and security providers: We use reputable third-party analytics and fraud-detection tools that process technical and usage data in aggregated or pseudonymised form to help us maintain platform security and improve user experience.
• Legal and regulatory authorities: nod88 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, or when we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the rights of nod88 or its players, or comply with a legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of nod88's business assets, personal data held by nod88 may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

nod88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your authenticated session, and gather anonymised usage analytics. The following types of cookies may be placed on your device when you visit nod88.app:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as chosen language (English), display settings, and last-visited game categories so that your experience is consistent across sessions.
• Analytics cookies: Collect anonymised data about how visitors navigate the nod88 platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data helps us improve the product.
• Marketing cookies: Used only where you have provided consent, to track interactions with promotional content and measure the effectiveness of campaigns such as Eid bonus offers and BPL sportsbook promotions.

You can manage your cookie preferences through your web browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in to or using the nod88 platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's official help documentation.

nod88 does not use cookies to collect sensitive personal data, to track your activity across third-party websites that are not affiliated with nod88, or to build advertising profiles for sale to external parties.

nod88 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and our servers.
• Encrypted storage of passwords and sensitive account credentials — plain-text passwords are never stored.
• Role-based internal access controls ensuring that nod88 staff can only access personal data that is relevant to their specific job function.
• Regular security audits and penetration testing conducted by independent third-party specialists.
• Real-time intrusion detection and anomaly-monitoring systems on our server infrastructure.
• Two-factor authentication (2FA) available for player accounts as an additional protective layer.

Data retention periods: nod88 retains personal data for as long as your account remains active and for a defined period thereafter, as required by applicable law and anti-money-laundering regulations. In general:

• Account and identity data is retained for a minimum of five years following account closure to comply with financial regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing preference records are retained until you withdraw consent or for two years of inactivity, whichever comes first.
• Anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual.

When personal data is no longer required and the applicable retention period has elapsed, nod88 will securely delete or anonymise it in accordance with our internal data disposal procedures.

As a nod88 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat on the platform or by emailing [email protected]. We will respond to all valid requests within a reasonable timeframe:

• Right of access: You may request a copy of the personal data that nod88 holds about you, along with information about how it is being processed.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that nod88 delete your personal data. Note that this right is subject to overriding legal obligations — for example, we are required to retain transaction records for regulatory compliance and cannot delete them on request alone.
• Right to restrict processing: You may ask nod88 to pause the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and interests override those of nod88.
• Right to withdraw consent: Where nod88 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nod88 will not charge a fee for the exercise of these rights in ordinary circumstances. We reserve the right to charge a reasonable administrative fee or to refuse a request that is manifestly unfounded or excessive in scope.

nod88 is strictly an adults-only platform. The nod88 service is not directed at, and must not be used by, any person under the age of 18. We do not knowingly collect personal data from individuals under 18 years of age.

As part of our commitment to responsible gaming and child protection, nod88 employs age-verification checks at account registration and at key account milestones such as first withdrawal. If we become aware, or have reasonable grounds to suspect, that a registered account belongs to a person under 18, we will:

• Immediately suspend the account and restrict access to funds pending investigation.
• Request documentary proof of age from the account holder.
• Permanently close the account and void any outstanding bonus or winnings if underage use is confirmed.
• Take steps to return any real-money deposits made by the minor where this is practicable and legally permissible.

If you are a parent or guardian and believe that a person under the age of 18 in your care has registered on or accessed the nod88 platform, please contact us immediately at [email protected]. We will treat all such reports with the highest priority and in complete confidence.

nod88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When a material change is made, we will notify registered players via email to the address held on their account and/or by displaying a prominent notice on the nod88 platform prior to the change taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled. Continued use of the nod88 platform following notification of a change constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way nod88 handles your personal data, please do not hesitate to contact our dedicated support team using any of the following channels:

• Email: [email protected] — responses typically within 24 hours Bangladesh Standard Time (BST, UTC+6).
• Live Chat: Available 24/7 directly on the nod88 platform — the fastest way to reach our team for urgent privacy queries.
• WhatsApp: +880 1700 000000 (available 08:00–24:00 BST).

All privacy-related communications are treated with strict confidentiality and handled by trained members of our compliance team. We are committed to resolving all data-related concerns promptly and transparently.